THE PROCESS

Most inspections take 60mins to complete, however we encourage clients to allow 75-90mins for any unforeseen circumstances or an extended opportunity to talk with your inspector. For more, visit our FAQS.

YOUR BOOKING

Firstly we will need to collect a few details for confirmation such as -

• Your name, address, phone number and email address 
• The inspection address and type of inspection
• Your real estate agents name, phone number, email, or the details of the persons with authority to enter
• Will you be in attendance?

THE INSPECTION

We will contact the agent to arrange a suitable date and time to gain access to the property. We will notify you confirming date and time so you can arrange to attend the inspection. In the event you may not be able to attend the inspector will ring you upon completing the inspection.

REPORTS

When the inspection is completed the inspector enters the findings into a report. Once the report is completed the office will process the report emailing or express post the next working day. It is advised to read the report fully, should you have any queries you can contact the inspector for an explanation. 

PAYMENT OF FEES

Invoices are emailed (with the pre engagement agreement) confirming the inspection details. Payment methods include: electronic transfer, credit card (in office or over phone only) or cash on site. 

Payment is required before the reports are emailed out. Payment is preferred before or on the day of inspection. Credit card payments are processed by the office once the inspection is complete. 

CANCELLATIONS

Circumstances change so to avoid cancellation fees we require 24hours notice for cancellation or rescheduling.