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THE PROCESS

Most inspections take 60mins to complete, however we encourage clients to allow 75-90mins for any unforeseen circumstances or an extended opportunity to talk with your inspector. For more, visit our FAQS.

YOUR BOOKING

building and pest inspection brisbane

Firstly we will need to collect a few details for confirmation such as -

  • Your name, address, phone number and email address 
  • The inspection address and type of inspection
  • Your real estate agents name, phone number, email, or the details of the persons with authority to enter
  • Will you be in attendance?

THE INSPECTION

We will contact the agent to arrange a suitable date and time to gain access to the property. We will notify you confirming date and time so you can arrange to attend the inspection. In the event you may not be able to attend the inspector will ring you upon completing the inspection.

REPORTS

When the inspection is completed the inspector enters the findings into a report. Once the report is completed the office will process the report emailing or express post the next working day. It is advised to read the report fully, should you have any queries you can contact the inspector for an explanation. 

PAYMENT OF FEES

Invoices are emailed (with the pre engagement agreement) confirming the inspection details. Payment methods include: electronic transfer, credit card (in office or over phone only) or cash on site. 

Payment is required before the reports are emailed out. Payment is preferred before or on the day of inspection. Credit card payments are processed by the office once the inspection is complete. 

CANCELLATIONS

Circumstances change so to avoid cancellation fees we require 24hours notice for cancellation or rescheduling. 

 

 

FAQS 

What happens when I book an inspection?
Active Building Inspections will contact your real estate agent to confirm an appropriate time and date to meet your contractual obligations. Following, a confirmation email will be sent including a pre engagement agreement, invoice and payment methods. The inspection property address and date and time will also be reiterated to ensure all parties have a mutual understanding.

For more detailed information on our process, click here. 

How quickly can an inspection be booked in?

Our priority is meeting your contractual deadlines and to do so, customer service endeavour is to allocate you the earliest inspection appointment possible. In most cases, this is often within the same week of the request.

Can I attend the inspection?
We encourage our clients to attend and be as involved as they would like. This is important when the home buyer or seller has areas of concern or features such as a pool however is not a compulsory act. Furthermore regardless if you're able to attend or not, prior to inspection we encourage clients to notify us of areas of concern they're aware of to ensure a particularly detailed and thorough review. This is important as clients often have follow up questions and with multiple properties inspected each week, it enables to us take detailed notes only beneficial for the best customer service possible. 

How long does an inspection take?

An inspection on a standard residential property, in good condition takes approximately 60mins. We do however recommend allowing 75-90mins for any unexpected circumstances or should you wish to be present to ask questions or identify areas of concern. Properties that require more than 90mins are dealt with on a case by case scenario.  

Who can I expect onsite for the inspection?
A minimum of three people including yourself, an Active Building Inspector and the real estate agent or representative. If tenants occupy the premise they must be given 24 hours notification by the real estate agent however their presence for the inspection is not compulsory nor expected.

Is my Active Building Inspector qualified?

Of course. Your inspector is a fully qualified and licensed building and pest inspector, pest management technician and carpenter by trade. Contributing to over 30 years in the industry, this unparalleled commitment and experience is recognised by industry networks and a wealth of clients. 

When will I receive the inspection report?
The same day. We have a very proud 99% success rate in our aim is to email the completed report the same evening and it is a priority for us to maintain. Should it be necessary to Australia Post your report please allow 2-3 business days.

Can I call the inspector after the inspection?
Our inspectors are available via phone during the office hours of 08:00-17:00 Monday-Friday. Please acknowledge if an inspector is mid-inspection they are unlikely to answer, however be sure to leave a voicemail with your details and the matter of concern and they'll get back to you asap. If it is a matter of urgency please call head office on 0411 276 707.

How do weather conditions impact on inspections?

In the event of rain the inspection will go ahead as scheduled however should a secondary inspection be necessary the inspector will advise and arrange on site. In the event of catastrophic weather conditions we will reschedule the inspection however should this rescheduling only be possible on a date that is outside the contractual agreement contractual agreement, we encourage the client to seek a written extension. The primary reason being OH&S.

Can inspectors provide quotes for identified damage repairs?
Inspectors are not required to and we encourage clients to action best practice by obtaining quotes from a licensed contractor. Inspectors may provide general advice only. 

Is Active Building Inspections licensed and insured?
Active Building Inspections has an active license with Queensland Building Construction Commission (QBCC), works under the ABN number 39 164 605 603 and is upheld by Professional Indemnity and Public Liability Insurance. 

What Equipment Does Brisbane Building Inspections Use?
A standard building and pest inspection will include the use of the following equipment:

  • Moisture Metres are used to confirm or detect the presence of high moisture within the building elements of a property. This helps to identify any issues and determine a solution.
  • Thermal Imaging Cameras are used to detect heat differences/heat transfer on the surfaces of various building elements. These are usually floors, walls, ceilings and so on. These can assist in identifying water leaks and possible termite activity.
  • Borescopes are small cameras used for invasive inspections within building cavities. They are only used with the written approval of the home owner. 

Can thermal imaging cameras see into walls?

No, thermal imaging cameras detect the heat differences and heat transfer which in turn gives the impression of viewing into the wall. 

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