Our priority is meeting your contractual deadlines and to do so, the customer service endeavour is to allocate you the earliest inspection appointment possible. In most cases, this is often within the same week of the request.

We encourage our clients to attend and be as involved as they would like. This is important when the home buyer or seller has areas of concern or features such as a pool however is not a compulsory act. Furthermore regardless if you’re able to attend or not, prior to inspection we encourage clients to notify us of areas of concern they’re aware of to ensure a particularly detailed and thorough review. This is important as clients often have follow up questions and with multiple properties inspected each week, it enables to us take detailed notes only beneficial for the best customer service possible. 

An inspection on a standard residential property, in good condition, takes approximately 60mins. We do however recommend allowing 75-90mins for any unexpected circumstances or should you wish to be present to ask questions or identify areas of concern. Properties that require more than 90mins are dealt with in a case by case scenario.  

A minimum of three people including yourself, an Active Building Inspector and the real estate agent or representative. If tenants occupy the premise they must be given 24 hours notification by the real estate agent however their presence for the inspection is not compulsory nor expected.

Of course. Your inspector is a fully qualified and licensed building and pest inspector, pest management technician and carpenter by trade. Contributing to over 30 years in the industry, this unparalleled commitment and experience is recognised by industry networks and a wealth of clients. 

The same day. We have a very proud 99% success rate in our aim is to email the completed report the same evening and it is a priority for us to maintain. Should it be necessary to Australia Post your report please allow 2-3 business days.

Our inspectors are available via phone during the office hours of 08:00-17:00 Monday-Friday. Please acknowledge if an inspector is mid-inspection they are unlikely to answer, however be sure to leave a voicemail with your details and the matter of concern and they’ll get back to you asap. If it is a matter of urgency please call head office on 0411 276 707.

In the event of rain the inspection will go ahead as scheduled however should a secondary inspection be necessary the inspector will advise and arrange on site. In the event of catastrophic weather conditions we will reschedule the inspection however should this rescheduling only be possible on a date that is outside the contractual agreement contractual agreement, we encourage the client to seek a written extension. The primary reason being OH&S.

Inspectors are not required to and we encourage clients to action best practices by obtaining quotes from a licensed contractor. Inspectors may provide general advice only. 

Active Building Inspections has an active license with Queensland Building Construction Commission (QBCC), works under the ABN number 39 164 605 603 and is upheld by Professional Indemnity and Public Liability Insurance. 

A standard building and pest inspection may include the use of the following equipment:

• Moisture Metres are used to confirm or detect the presence of high moisture within the building elements of a property. This helps to identify any issues and determine a solution.
• Thermal Imaging Cameras are used to detect heat differences/heat transfer on the surfaces of various building elements. These are usually floors, walls, ceilings and so on. These can assist in identifying water leaks and possible termite activity.
• Borescopes are small cameras used for invasive inspections within building cavities. They are only used with the written approval of the homeowner. 

No, thermal imaging cameras detect the heat differences and heat transfer which in turn gives the impression of viewing into the wall.